SELF SERVICE
VCC IVR can handle routine, repetitive calls quickly and efficiently freeing up agents to deal with high value calls making better use of valuable resource.
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This means you can handle more calls with the same amount of Agents. Agents become more productive and job satisfaction increases, lowering staff turnover rates, which ultimately results in a reduction of recruiting and training costs.
For your customers, it means a much improved level of service, decreased wait times and a reduction in call costs. And they get to access information they want, when they want it.
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VCC IVR a highly resilient call/voice processing platform features the latest in voice and speech technology, capable of supporting Natural Speech Recognition, Voice Biometrics, Text-to-Speech and DTMF. It can be fully integrated with all leading telephony systems and infrastructure.
Voxtron has a portfolio of IVR development and applications tools to enable organizations to deploy all of their communication applications on a single, cost-effective platform. Whether you are an SMB, enterprise, service provider, value added reseller, and systems integrator we can help to improve your self-service across any channel voice, video, SMS, Speech Enabled and mobile.
