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Excellence in Customer Interaction

Award  Winning Contact Center Solutions

Outstanding Customer Experience

tikal

Inbound

The Tikal Contact Center is an open solution that includes a full set of APIs for seamless integration with popular CRM, ERP and BI packages.
  • Advanced queue management features

  • Numerous call back and self-service options

  • Fully integrated chat capabilities

  • Multilevel IVR

  • Click-to-call

  • Agent Desktop with API to the CRM system for a unified working environment

  • CTI - Agent Desktop 

  • Call recording

  • Call listening and whispering

  • Softphone

  • Remote agents for work from home

  • Real-time monitoring tools

  • Full library of historical reports

  • Cloud and on-premise deployment options

  • For cloud deployments you only need computer, Internet connection and a headset and you are ready to go

Tikal’s solution includes a full set of open APIs for integration with major ERP, CRM or BI systems.

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With the Tikal Contact Center solution, any business can leverage its inbound customer service and support activities to improve customer loyalty and build competitive advantages.

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Our solution can be deployed on premise or as a cloud service, where all you need is a computer, Internet connectivity and a headset to start offering the best experience to your customers.

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