
Excellence in Customer Interaction
Award Winning Contact Center Solutions
Outstanding Customer Experience
tikal
Inbound
The Tikal Contact Center is an open solution that includes a full set of APIs for seamless integration with popular CRM, ERP and BI packages.
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Advanced queue management features
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Numerous call back and self-service options
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Fully integrated chat capabilities
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Multilevel IVR
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Click-to-call
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Agent Desktop with API to the CRM system for a unified working environment
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CTI - Agent Desktop
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Call recording
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Call listening and whispering
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Softphone
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Remote agents for work from home
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Real-time monitoring tools
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Full library of historical reports
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Cloud and on-premise deployment options
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For cloud deployments you only need computer, Internet connection and a headset and you are ready to go

Tikal’s solution includes a full set of open APIs for integration with major ERP, CRM or BI systems.
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With the Tikal Contact Center solution, any business can leverage its inbound customer service and support activities to improve customer loyalty and build competitive advantages.
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Our solution can be deployed on premise or as a cloud service, where all you need is a computer, Internet connectivity and a headset to start offering the best experience to your customers.